FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What are your office hours?

Monday - Friday 8:00 a.m. to 4:30 p.m.  Due to the Pandemic we currently have the office closed to the public.

Closed on most Federal Holidays.

Where do I send my payment?

Mail your payments to:

Wagoner County Rural Water District #4

P.O. Box 2160

Lowell, AR 72745-2160

Do you accept credit cards for payment?

Yes. Refer to the Online Payment Tab. Fees Applies

We also accept Automatic Bank Drafs. See the forms tab to print the form out.  Pease attach a voided check!

How ofter do you send bills?

We send bills on the last day of the month.  Bills are due the following 15th of the month.

Can we make payments over the phone?

Please refer to the Online payment Tab.  Or you can call 1-877-885-7968.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law.  Our disinfectant levels are tested daily to ensure safety. You can call the office and we can send someone out to flush the hydrants in your area.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Are the meters read or do you estimate the readings?

We actually have meter readers that read each meter unless you have a radio read meter those get read by a drive by system.  However, if we have inclement weather, we may have to estimate the reading.  The good news is that this has only happened a few times in the history fo the District.